Client Relations Agent- French Speaker

Description

Dils is an international real estate group operating across Italy, the Netherlands, Portugal, Spain and France, driving sector transformation through innovation and digitalisation. With more than 700 professionals and offices in Milan (headquarters), Amsterdam, Lisbon, Barcelona, Paris and several other European cities, the group supports corporates, investors and private clients across the Office, Retail, Logistics, Hospitality, Living and Residential sectors.

Building on more than 50 years of heritage in Italy, Dils rebranded in 2021 and has since expanded into the Netherlands (2023), Portugal (2024), Spain (2025) and France (2026), identifying Germany, Poland and the UK as its next strategic growth markets. The group’s integrated model is underpinned by an in-house Transformation Team dedicated to technology, innovation and research, alongside a structured social responsibility approach focused on creating long-term value in the communities where it operates. Learn more at https://dils.com/en/

In Spain, Dils operates under the brand Dils Lucas Fox for the Residential & Living sector, reflecting its deep local expertise in luxury real estate. For other sectors such as Hospitality, Offices, Retail, Logistics, and Capital Markets, the company continues to operate as Dils, fully leveraging the strength and capabilities of the international Dils network.

This dual-brand approach allows teams to combine specialized local knowledge in Residential & Living with the global reach and resources of Dils across multiple sectors. Backed by scale, capital, and a long-term vision, Dils Lucas Fox is entering a phase of accelerated growth, expanding its teams and offering exposure to multiple markets and sectors across Europe. Join Dils Lucas Fox to shape the future of luxury Living & Residential in Spain.

Join Dils Lucas Fox and support the ongoing development of our client experience and administrative coordination processes within the real estate sector.

Responsibilities

• Manage inbound inquiries from national and international clients via phone, email, and digital channels, ensuring timely and accurate responses in French, Spanish, and English.

• Organize and pre-qualify leads by gathering key information on clients’ property needs, preferences, and timelines.

• Maintain and update client records in the CRM system, ensuring data accuracy, documentation, and proper follow-up.

• Support administrative coordination of client requests and ensure all interactions are properly logged in internal systems.

• Assist with database management and structured outreach to reactivate existing client accounts.

• Coordinate internally with sales agents to facilitate smooth handovers and maintain clear documentation of client interactions.

• Update internal systems with property availability, notes, and client status to support team workflows and reporting.

• Contribute to maintaining organized administrative processes that support a consistent, high-quality client experience aligned with company service standards.

Requirements

• 1–2 years of professional experience in real estate, client relations, customer service, or administrative coordination roles.

• Experience handling inbound requests, client databases, or CRM systems.

• Language skills:

• Fluency in French (essential)

• Professional level of Spanish and English

• Communication: Clear written and verbal communication with a professional and structured approach.

• Organization: Strong administrative and coordination skills with high attention to detail.

• Adaptability: Comfortable working in a dynamic, fast-paced environment with multiple priorities.

• Team spirit: Collaborative attitude and willingness to support cross-functional teams.

Benefits

• Stability: Full-time permanent contract (40 hours/week).

• Competitive compensation: Fixed salary plus performance-based bonus structure.

• Time off: 23 vacation days per year plus 2 additional personal days.

• Employee Meal Ordering Benefit

• Personal development: Weekly language classes during working hours (fully covered).

• Perks: Access to a benefits platform with discounts on gyms, travel, fashion, and more.

• Training: Structured onboarding and continuous development programs.

• Work environment: A modern, international team that values collaboration, innovation, and excellence.

At Dils Lucas Fox, we celebrate diversity in all its forms and are committed to fostering an inclusive, equitable, and welcoming workplace.

We value the unique perspectives that people bring through their different backgrounds, cultures, genders, ages, abilities, and experiences — because we believe that diversity drives creativity, innovation, and excellence.

We encourage applications from all qualified individuals, regardless of gender, sexual orientation, age, nationality, ethnic origin, religion, or disability.