Client Relations Agent

Description

At Lucas Fox, we offer an extensive portfolio of luxury properties in Spain’s most desirable locations, supported by a team of multilingual professionals dedicated to providing unparalleled service.

Founded in Barcelona in 2005, we’ve built a strong reputation for innovation, reliability, and integrity in the luxury property market. Recognized for our expertise in real estate, market trends, and lifestyle, we are proud to be one of Spain’s top real estate agencies.

Responsibilities

• Respond to inbound inquiries from national and international clients through phone, email, and digital channels.

• Prequalify leads by understanding their property needs and preferences.

• Reactivate client accounts, identifying opportunities to reconnect and provide tailored property recommendations.

• Collaborate closely with our sales agents to ensure smooth handoffs and a seamless client experience.

• Maintain accurate records of client interactions in our CRM system.

• Stay updated on our property portfolio and market trends to effectively guide clients.

Requirements

• Customer Service Experience: Previous experience in inbound sales, customer service, or client relations is a plus.

• Language Skills: Fluency in Spanish and English is essential; additional languages, like French or others, are highly valued.

• Communication Skills: Exceptional written and verbal communication, with a friendly and professional demeanor.

• Sales Mindset: A proactive, goal-oriented attitude with a desire to excel in a sales-driven environment.

• Adaptability: Thrives in a fast-paced, dynamic setting.

• Team Spirit: Collaborative and eager to contribute to the success of the team.

Benefits

• Job Security: Full-time permanent contract (40 hours/week).

• Competitive Compensation: Fixed salary with a performance-based bonus structure.

• Time Off: 23 vacation days per year plus 2 additional personal days.

• Personal Development: Weekly language classes during working hours (fully covered).

• Perks: Access to a benefits platform with discounts on gyms, travel, fashion, and more.

• Training: Comprehensive onboarding and ongoing development programs.

• Work Environment: Join a modern, international team that values collaboration and excellence.

Be part of one of Spain’s leading luxury real estate agencies, where your career growth is supported, and your success is celebrated. If you’re ready to take your sales skills to the next level and thrive in a fast-growing, international environment, we’d love to hear from you!

Apply Today and start your journey with Lucas Fox!