Client Relations Agent

Description

As we continue to grow, we are looking for an exceptional Client Relations Agent to join our team in Barcelona. In this role, you will play a key part in qualifying national and international client inquiries via phone, email, and other digital tools.

We are seeking a motivated junior professional with a passion for real estate and a customer-centric mindset to support our dynamic and experienced sales team.

At Lucas Fox, we’re entering an exciting new chapter following our majority acquisition by Dils, a leading international real estate group. This opens doors to unmatched opportunities in Spain’s luxury real estate market, and now is the perfect time to join us. Dils, with over 50 years of experience and a strong presence in Italy, the Netherlands, and Portugal, is a leader in real estate innovation. Dils is transforming the Office, Retail, Logistics, Hospitality, and Residential sectors.

Together, we aim to DOUBLE our workforce in the next three years, fueled by significant investment and innovation.

This is your chance to join a dynamic, digital-first team with limitless growth potential. Become a key player in our growth. Join us as we shape the future of luxury real estate!

Responsibilities

• Respond to inbound inquiries from national and international clients through phone, email, and digital channels.

• Prequalify leads by understanding their property needs and preferences.

• Reactivate client accounts, identifying opportunities to reconnect and provide tailored property recommendations.

• Collaborate closely with our sales agents to ensure smooth handoffs and a seamless client experience.

• Maintain accurate records of client interactions in our CRM system.

• Stay updated on our property portfolio and market trends to effectively guide clients.

Requirements

• Customer Service Experience: Previous experience in inbound sales, customer service, or client relations is a plus.

• Language Skills: Fluency in Spanish and English is essential; additional languages, like French or others, are highly valued.

• Communication Skills: Exceptional written and verbal communication, with a friendly and professional demeanor.

• Sales Mindset: A proactive, goal-oriented attitude with a desire to excel in a sales-driven environment.

• Adaptability: Thrives in a fast-paced, dynamic setting.

• Team Spirit: Collaborative and eager to contribute to the success of the team.

Benefits

• Job Security: Full-time permanent contract (40 hours/week).

• Competitive Compensation: Fixed salary with a performance-based bonus structure.

• Time Off: 23 vacation days per year plus 2 additional personal days.

• Personal Development: Weekly language classes during working hours (fully covered).

• Perks: Access to a benefits platform with discounts on gyms, travel, fashion, and more.

• Training: Comprehensive onboarding and ongoing development programs.

• Work Environment: Join a modern, international team that values collaboration and excellence.

Be part of one of Spain’s leading luxury real estate agencies, where your career growth is supported, and your success is celebrated. If you’re ready to take your sales skills to the next level and thrive in a fast-growing, international environment, we’d love to hear from you!

Apply Today and start your journey with Lucas Fox!